Privacy Policy

1. Introduction

Sonshloka Organics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sonshlokaorganics.com and make purchases.

2. Information We Collect

2.1 Personal Information

• Name and contact details (phone number, email address)
• Shipping and billing address
• Payment information (processed securely through payment gateways)
• Order history and preferences

2.2 Technical Information

• IP address and browser type
• Device information and operating system
• Referring website and pages visited
• Time and date of visit

3. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and services
• Send promotional communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Payment Processing

We use secure payment gateways (Razorpay, PhonePe, Cashfree, PayU, etc.) to process payments. We do not store your complete credit card or bank account information on our servers. All payment transactions are encrypted and processed in compliance with PCI DSS standards.

5. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand user behavior
• Marketing cookies: Used for personalized advertisements

6. Data Sharing

We do not sell your personal information to third parties. We may share your information only with:

• Payment processors for transaction processing
• Shipping partners for order delivery
• Service providers who assist in operating our website
• Legal authorities when required by law

7. Data Security

We implement appropriate security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where applicable

9. Contact Information

For any privacy-related queries or to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.