Shipping & Delivery Policy

1. Delivery Coverage

Sonshloka Organics delivers products across India. We currently ship to all states and union territories in India, including major cities and rural areas through our delivery partners.

2. Delivery Timeframes

2.1 Standard Delivery

Average delivery time: 0-7 business days from order confirmation

• Metro Cities: 2-4 business days
• Tier-2 Cities: 3-5 business days
• Rural Areas: 5-7 business days

2.2 Express Delivery

Express delivery options may be available for select locations. Additional charges may apply for express shipping.

3. Order Processing Time

Orders are processed within 1-2 business days:

• Order verification and payment confirmation
• Quality check and packaging
• Handover to shipping partner
• Tracking information generation

4. Shipping Charges

Shipping charges are calculated based on:

• Order value and weight
• Delivery location
• Shipping method selected

Free shipping may be available for orders above a specified value. Check the product page or cart for applicable shipping charges.

5. Order Tracking

Once your order is dispatched, you will receive:

• Shipping confirmation email with tracking number
• WhatsApp message with tracking details
• Real-time tracking link to monitor shipment status

You can track your order using the tracking number on our shipping partner's website or through the link provided in the confirmation message.

6. Delivery Attempts

Our shipping partners will attempt delivery:

• Up to 3 attempts at the delivery address
• Between 9 AM and 7 PM on business days
• With prior notification via phone call or SMS

If delivery is unsuccessful after 3 attempts, the order will be returned to our warehouse. You may contact us to reschedule delivery or request a refund.

7. Delivery Address

Please ensure you provide:

• Complete and accurate delivery address
• Valid contact number for delivery coordination
• Landmark if applicable for easier location
• Any specific delivery instructions

We are not responsible for deliveries to incorrect addresses provided by the customer. Address changes after dispatch may not be possible.

8. Delays and Exceptions

Delivery timelines may vary due to:

• Weather conditions or natural disasters
• Regional restrictions or local holidays
• Address accessibility issues
• High demand during festive seasons
• Force majeure events beyond our control

In case of significant delays, we will inform you via email or phone and provide updated delivery estimates.

9. International Shipping

Currently, we do not offer international shipping. We only deliver within India. International shipping may be introduced in the future.

10. Contact for Shipping Queries

For any shipping or delivery related queries, please contact us: